Plans and billing

Plans are per organisation (your workspace). The organisation owner sees them under Plan & billing in the account menu and on the Organization Settings page.

Free and Pro

	Free	Pro
Surveys, responses, members	Unlimited	Unlimited
Question types, map questions, reference layers, exports, public results, embedding, translations	All	All
Remove “Made with Mapsurvey” from your surveys	—	Yes: the Show the “Made with Mapsurvey” badge switch in survey settings becomes editable
Consulting, analysis and reports from the Mapsurvey team	—	Yes: the Pro help request form in the account menu

Everything that is free today stays free. Pro is a service plan: direct access to the Mapsurvey team for project consulting, analysis of your responses and reports for councils, clients and funders, plus a clean, unbranded survey.

A Free organisation that opens a Pro-only page sees “This is a Pro feature” with a link to the plans.

Price

$49 a month, or $490 a year, per organisation. Prices are in USD (EUR at the same figure); other currencies are converted at checkout.

How payment works

PayPro Global is the merchant of record: checkout, cards, tax, invoices, refunds and chargebacks are handled by them, not by Mapsurvey.

	Monthly	Yearly
Starts with	Upgrade — monthly	Upgrade — yearly or Get a quote
Payment methods	Credit or debit card, PayPal	Card, PayPal, bank transfer or purchase order. Get a quote opens the same checkout in quote mode and produces a PDF you can put through procurement
Renewal	Automatic each month	Automatic each year, or — after a bank transfer or purchase order — by invoice: PayPro Global emails a payment link before the renewal date

Only the organisation owner can start a checkout; other members see “Only the organisation owner can upgrade.”

After checkout, PayPro Global returns you to a Mapsurvey page that waits for the payment confirmation — usually a few seconds. Pro is active when the billing page shows Pro with the Active badge. An order paid by bank transfer shows “awaiting your bank transfer” until the money arrives, typically within 2–5 business days, and you get an email when it does.

Managing a subscription

On Plan & billing:

Control	What it does
Update payment method	Opens PayPro Global to change the card
Manage in PayPro customer account	Opens your PayPro Global account: invoices, receipts, subscription
Last invoice	The latest invoice from PayPro Global
Switch to yearly / Switch to monthly	Changes the billing period; the change takes effect at the next charge
Cancel plan	Asks why, then Confirm cancellation
Resubscribe	Restarts a cancelled or lapsed subscription
Email me a PayPro login link	Sends a sign-in link for the PayPro Global customer account

The switch, cancel and resubscribe controls are not yet active on mapsurvey.org: they appear once Mapsurvey’s connection to PayPro Global’s API is switched on. Until then, cancel or change the plan from the PayPro customer account (Email me a PayPro login link) or write to support.

States you may see

Badge	Meaning
Active	Pro, renewing on the date shown
Payment failed	The last charge failed; Pro stays active until the period end while PayPro Global retries
Cancelling	Cancelled; Pro stays active until the date shown, then the organisation returns to Free
Ended	The Pro plan has ended. Everything you built is still there; only the Pro extras are off
Change requested…	A switch or cancellation is waiting for PayPro Global’s confirmation

Cancelling and refunds

You can cancel at any time. The organisation keeps Pro until the end of the period already paid for, then returns to Free — every survey, response and setting stays where it is; only the Pro extras switch off. If a payment is refunded or charged back, the organisation returns to Free immediately. Refund requests go to PayPro Global.

Related

• Upgrade to Pro
• Survey settings — the badge switch
• Sharing and access — organisation roles